Frequently Asked Questions
We’re always happy to answer any questions you might have. If you can’t find your question answered under the programs below, contact us.
Ronald McDonald House FAQ
How can I stay at your Ronald McDonald House?
Contact the social service department at the hospital where your child receives treatment. They will place you on the waiting list for the day you arrive. You’re eligible if your child receives medical treatment in a local hospital or medical center, is under 21 years old, and your family lives 50 miles or more from Albuquerque.
Who owns and operates your Ronald McDonald House in Albuquerque?
Our House is owned and operated by our organization, Ronald McDonald House Charities of NM, a 501(c) 3 nonprofit. A staff of 19 and hundreds of volunteers operate The House (Lodging Program). The Chapter is governed by a volunteer Board of Directors. They handle oversight of finances, programs, development, standards and operations.
How is your House funded?
Generous supporters like you help fund our Ronald McDonald House. The majority of our funds come from local individuals, organizations and businesses.
Doesn’t McDonald’s fund your Ronald McDonald House?
Local McDonald’s restaurant owners are not responsible for our funding; however, they make generous gifts and place our donation boxes in their restaurants. Their gifts typically fund 10% of our annual operating budget.
How much does it cost to stay at your Ronald McDonald House?
Families are asked to donate $15 a night. The fee is always waived for families who can’t afford it. Thanks to your contributions, it is a RMHC policy that a family never be turned away because of their inability to pay.
How long do families usually stay at your Ronald McDonald House?
Stays can be as short as one night or as long as several months, depending on the child’s illness and treatment.
How can I support your Ronald McDonald House of NM?
You can support our House in a number of ways. Learn more about Ways to Give and Volunteering.
Ronald McDonald Family Room FAQ
Who can use your Ronald McDonald Family Room Program?
Any family with a child receiving treatment at UNMH Children’s Hospital or Presbyterian Hospital downtown are eligible to use our Ronald McDonald Family Room facilities.
Is it possible to spend the night in your Ronald McDonald Family Room?
There are no sleeping accommodations at the Family Room located at UNMH. Sleeping accommodations are available at the Family Room located at Presbyterian Hospital. For more information and eligibility, contact your social worker.
What services does your Ronald McDonald Family Room Program provide?
- Kitchen with dishwasher, refrigerator and microwave
- Complimentary snacks and beverages
- Laundry facilities, including washers, dryers and laundry detergent
- Internet access
- Reference Library
- Games, and toys (UNMH only)
- Dining and Living room with recliners and expansive window views
Who operates your Ronald McDonald Family Room?
Our Family Room is a program of RMHC-NM in collaboration with UNMH and Presbyterian Hospital. Both Family Rooms are staffed by dedicated volunteers.
How can I support your Ronald McDonald Family Rooms?
- Volunteer at our Family Rooms.
- Organize a Wish List drive or donate items for the Family Room.
- Monetary Gifts – help us keep the Family Rooms supplied with snacks, drinks, laundry detergent and other items needed on a daily basis.