Highlands Ronald McDonald House

New model for service delivery

The Highlands House is nestled on the 3rd floor of the SpringHill Suites by Marriott in downtown Albuquerque. The House occupies 19,000 square feet, and has everything you’ll find at our original location including a community kitchen, indoor and outdoor play areas, office spaces, a living room, library, and laundry facilities. The Highlands House also features a skybridge, which stretches across Central Avenue providing families with safe, direct access to Presbyterian Hospital without having to be exposed to inclement weather and traffic. As the first purpose-built Ronald McDonald House in a hotel, it is the first of its kind in the country, allowing the opportunity for RMHC-NM to develop a new model for service delivery.

Arrange a stay

Accommodations

To schedule your stay at our Ronald McDonald House®, follow these instructions:

First-time Guests

A social worker must make a referral from the medical facility where your child is being treated. Have them contact our Family Services staff at (505) 998-0383 to provide the information needed for your stay.

Returning Guests

If you have stayed with us in the past, you do not need a referral from a social worker. Call us at (505) 998-0383 and we’ll instruct you on how to request your stay.

The House is frequently full, and there is usually a waiting list. As soon as you know you need lodging, it is best to call and put your name on the waitlist. Staff will give you instructions on how to proceed once your name is on the list. Families are usually placed on a first-come, first-served basis; however, exceptions may be made at the House Manager’s discretion based on extenuating circumstances. House staff will periodically review the status of the patients’ treatment with the hospitals.

What is the cost of staying at the Ronald McDonald House?
Families are asked to donate $15 a night. Donations can be made by cash, check or charge (Visa and MasterCard only). Ronald McDonald House is an approved Medicaid and Centennial Care vendor, so your stay may be covered by them.

What time can I check into the House?
Families can check in at any time as we are a 24/7 facility. We do ask that you call ahead to arrange a time so that the staff person on duty is available to check you in and give you a tour of the facility. Check-in takes about 20 minutes, so plan accordingly.

How many people can stay in the room?
Only one room is allotted to each patient and family. Room occupancy is limited and based on the size of the room available, with the maximum being five people.

A doctor may make referrals well in advance; however, rooms are assigned based on availability that day.